8.20.2007

Screen Printing Beware!

For those of you who purchase your screen printed items from a certain store (*cough* Custom Ink *cough*), beware.

I purchased 10 shirts with just text on them. We had them rush ordered to the tune of over $200. The company had great customer service and the articles were extremely well done. But for the price you would think that they would hold up for more than one wash.

Negative, Houston.

None, I repeat, none of the 10 shirts survived one wash. Some followed the washing directions, others did not. It didn't matter. Those shirts were only good for one wearing.

One or more letters displayed cracking and peeling on each shirt.


Now, I'm a novice screen printer myself. Granted I do it with glue, curtain material and an embroidery hoop - but all the shirts I've made for myself have lasted through multiple washings.

I sent them this email: to no reply.....


Hello Ashley,

I've received your letters; one for submitting photos and the most recent about ideas for additional orders. Since it seems that your company really values your customers' opinions, I felt the need to let you know that none of the 10 shirts we ordered held up in the wash (one cycle). Everyone's "M" has cracked as well as other letters at random. Not everyone probably followed the washing instructions, but for this to happen to all 10 shirts.....it's disappointing. I know that I followed the directions and my lettering is cracking and peeling.

Your company was great at contacting me with questions about my order, it arrived quickly (we rushed it) and the product looked amazing. Everyone enjoyed the shirts for the wedding rehearsal dinner. But now every time I look at my shirt, I don't first think of the wonderful event - but the fact that I purchased 10 of these shirts and not one held up to one washing without showing any wear/tear.

As a novice screen printer myself, I know that great care is taken when printing on fabric. Granted, I don't have all the fancy equipment that companies do (I just use curtain material, mod podge and an embroidery hoop), my own personal t-shirts have held up to more washings than the 'Marro' t-shirt. I'd be glad to take a picture for you, if you'd like to see exactly what I'm talking about. I don't want this to happen to any of your other customers, and I hope this was an isolated occurrence.

It's unfortunate that my email has to be anything other than compliments, but I spent over $200 on these t-shirts that were given to the wedding party for my brother-in-law's wedding. We gave these t-shirts instead of a wedding gift.

Thanks,

2 comments:

The Moody Diva August 20, 2007 at 7:19 PM  

I'd be curious to see pics of the shirts. I may be looking to order custom shirts soon and will be looking for a reliable company. So sorry this happened!

renovia August 20, 2007 at 7:43 PM  

Hey there~

I'll take some pics and post them to the blog ASAP. It's cracking enough for me to think I wasted my $$..keep a watch out for those pics.

Renovia

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